Privacy Policy

1. Who we are

This website (www.azulwear.com) is operated by Azulwear Pty Ltd (Reg: 2025/319506/07), Unit 4 ADF Centre, 21 Vonkel Street, Saxenburg Park 2, Blackheath, Cape Town, 7580, South Africa. In this policy, "Azulwear", "we", "us" and "our" refer to Azulwear Pty Ltd. We are the responsible party for the personal information we collect through this website and when you deal with us.

2. What personal information we collect

We only collect the information we need to supply our products and services. This may include:

• Contact details: your name, company name, email address, phone number, and delivery and billing addresses.
• Order and quote details: the products you order or ask about, quantities, sizes, your logo and branding artwork, and your order history.
• Account details: your login details if you create an account on our website.
• Payment information: payments are processed by our payment providers. We do not store your full card details on our systems.
• Website usage information: your IP address, browser type, the pages you visit and similar technical information, collected through cookies (see section 8).
• Communications: messages you send us by email, phone, our contact and quote forms, or social media.

3. How we collect it

We collect personal information directly from you when you place an order, request a quote, create an account, fill in a form, sign up for our newsletter or contact us. We also collect some technical information automatically when you use our website.

4. Why we use your information

We use your personal information to:

• process, brand, deliver and support your orders;
• prepare and send quotes, invoices and order updates;
• manage your account and respond to your enquiries;
• send you newsletters and promotions, but only if you have agreed to receive them;
• improve our website, products and service;
• prevent fraud and keep our website secure; and
• meet our legal, tax and accounting obligations.

We process your information because it is necessary to carry out an order or contract with you, because you have given consent, because we have a legitimate business interest, or because the law requires it.

5. Direct marketing

We will only send you marketing messages if you have opted in, or if you are an existing customer and the messages relate to similar products or services. Every marketing email includes an option to unsubscribe, and you can also ask us to stop at any time by emailing sales@azulwear.co.za.

6. Who we share it with

We do not sell your personal information. We only share it where needed to run our business and supply your order, with:

• our e-commerce platform and website hosting providers;
• payment providers that process your payments;
• couriers and delivery companies that deliver your order;
• suppliers and branding partners, where needed to fulfil your order;
• professional advisers such as accountants and auditors; and
• authorities, where the law requires it.

We expect everyone we share information with to keep it confidential and secure and to use it only for the purpose we provided it.

7. Information stored outside South Africa

Some of our service providers, such as our e-commerce platform and email or analytics tools, may store information on servers outside South Africa. Where this happens, we take reasonable steps to make sure your information is protected to a standard similar to POPIA, as required by section 72 of the Act.

8. Cookies

Our website uses cookies, small files stored on your device, to keep your shopping cart working, remember your preferences, and understand how visitors use our site so we can improve it. Some cookies may come from third-party tools, such as analytics or social media services. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.

9. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. These include secure (SSL) connections on our website and limiting access to staff who need it to do their work. If we become aware of a security compromise that affects your personal information, we will notify you and the Information Regulator as required by POPIA.

10. How long we keep it

We keep personal information only for as long as we need it for the purposes in this policy, or for as long as the law requires, for example for tax and accounting records. After that, we delete or destroy it securely.

11. Your rights

Under POPIA you have the right to:

• ask whether we hold personal information about you, and request a copy of it;
• ask us to correct or update information that is wrong or out of date;
• ask us to delete information we no longer need or are not allowed to keep;
• object to us processing your information, including for direct marketing;
• withdraw your consent at any time, where we rely on consent; and
• lodge a complaint with the Information Regulator.

To make a request, email sales@azulwear.co.za with the subject "POPIA Request". We may need to confirm your identity before we act on it.

12. Your logos and artwork

Logos, artwork and designs you send us for branding are used only to quote on and produce your order. We do not use them for any other purpose, or share them beyond the suppliers and branding partners needed to complete your order, without your permission.

13. Links to other websites

Our website may link to other websites, such as our social media pages. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

15. Contact us

16. The Information Regulator

If you are not happy with how we have handled your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Regulator (South Africa):

• Website: inforegulator.org.za
• Complaints: POPIAComplaints@inforegulator.org.za
• General enquiries: enquiries@inforegulator.org.za
• Toll free: 0800 017 160
• Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191